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CertainTeed
Gypsum and Ceilings
in North America
Focused on performance. Focused on quality. Focused on service.
Our team provides the help and information you need, how and when you want it.
Your needs. Our priority.
You need more than just products to succeed. You need a supplier that is there for you. Experts who listen. People who know.

Whether it be in person or over the telephone our team is here to make your experience what you expect. It’s about the information you need, how and when you want it.

Our Customer Response Center team is available by phone, toll-free. You’ll speak with one of our service representatives who can help you with ordering, order status, technical support and product data.

If you prefer to work online, CertainTeedConnectTM is a convenient way to place orders, as well as obtain fast, reliable, up to date information on your orders. CertainTeedConnectTM provides 24/7 online access to services that are designed to help you manage your business.

In addition, you can also manage orders by fax and e-mail — place and track orders, receive order acknowledgements and shipping notices.

Our people.
The CertainTeed team is motivated and world-class. Our people support, produce and deliver high performance products and superior service to our customers. Every day we’re practicing “Our values” and striving for excellence in everything we do. Every job and every person is essential to fulfilling “Our Mission” to deliver a superior customer offering through world class processes. Our goal is to live our mission statement every day and continue to be an industry leader with integrity.In addition, you can also manage orders by fax and e-mail — place and track orders, receive order acknowledgements and shipping notices.

The right support and resources.
Our service is seamless because our IT system is backed by J.D. Edwards Enterprise One. This single software program meets the needs of our finance, purchasing, customer service and manufacturing departments. It means our team can track your account from the initial order to fulfillment to invoicing, all using one system — it gives us the information we need to ensure you have the best experience possible when doing business with CertainTeed.

When it comes to product support, our sales and customer service teams have you covered: installation tips, literature (including brochures, product data sheets, and material safety data sheets), samples and technical assistance are all available. We have all of the technical information and support you’ll need to specify and use the right products.

We sponsor accredited American Institute of Architects Continuing Education Systems Programs for groups of architects as face-to-face lunch-and-learn programs or on-line in a distance learning format. In addition, we offer personal product presentations and an online Interactive Ceiling Tile Selector to produce a ceiling and suspension system specification in a matter of minutes.

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